Conversational Wallet Design

A novel design approach to self-onboarding non-technical family and friends into digital wallets.

Niels Kijf

Design Research
Software Remediation
Interactive Content Design
UX/UI Design
Workshop Design

Close out report
Decentralized Workflow
Conversational Interaction Design

2022-2023

Grant, Cardano Community

1. Challenge

Design research to investigate if we can remediate page-based blockchain design patterns in their conversational counterpart.

Creating a trust worthy access-point for non-technical family and friends by combining utility, education and hospitality in engaging learning streams

2. The problem

Current wallet software separates utility and education, creating a barrier for people to enter and to trust the crypto space and Cardano.

3. Help

By using chat-based onboarding in wallets we combine utility and information to create a user-friendly and trustworthy experience that helps people reach their goals.

4. Result

A new design language for interactive content, that is not based on text interpretation. Helping family and friends through a seamless onboarding experience using conversational interaction design.

5. Learning

Page-based design for blockchain is getting old. If we want to introduce new digital decision-making tools we need to move towards interactive content.

With Conversational Interaction Design I discovered a new design field that lives between chatbots/ai and advanced transitional interface design. A new approach to interface design and content delivery that is future proof.

Colors

The design research uses a distinct warm pallet, with gold-like color as creative highlight.

THE OUTCOME

A new conversational interface approach for digital wallets that combines utility, education and hospitality. Seamless self-onboarding of non-technical family and friends is here.

DE-CENTRALIZED WORKFLOW

Working with a de-centralized community means that you have to rethink production pipelines. To be able to scale, audit and improve conversational scripts you need a clearly defined way of working. And experience mapping really helped in finding important subject matter, and preparing for production.

REFER A FRIEND /VIDEO INVITE

To create a mesh-network of real friends, you can invite 3 friends for every 500 experience points. By getting invited by people you know in real life, we reduce the trust-gap. Click the images, and use the left right arrow on your keyboard, to get a better feel of the storyline.