Request your Experience out loud video.

I review your application with a bold & respectful attitude.

Micro-frustrations are the #1 traction killer.

Video audits are insightful for your team.

First video review is always free!

Free Experience review by an UX Expert.

  1. I capture the experience of your application in video for free.
  2. I will voice-over one task-completion using a Rode-NT1.
  3. I create your password protected page.
  4. You review the video with your team and experience the value of video audits
  5. This video is the starting point in removing your traction killers.

Consider a Stellar UX Training program for your Startup, Scale-up or Brand.

  1. We do an assessment of your experience journey using zoom.
  2. We define a desired outcome, and traction objective.
  3. We learn how to map experiences with your activity pairs.
  4. We remap your application as assistant using conversational interaction design.
  5. We add UX KPI's, in your conversational scripts.
  6. We build your Conversational Brand.
  7. We bring back fun authenticity, and ethics to digital design.

Innovate your business with your domain specific language. (DSL)

  • Capture the experience of your digital offering in video.
  • Collect your activity pairs and domain specific language.
  • Audit and visualize your experience journey in one video
  • Assess experience gaps in your experience journey
  • Optimize traction by removing friction.

Stellar UX Training

  • One free hour of Stellar UX included
  • Learn how to use thoughts + emotion mapping to define actions
  • Custom Experience Design tools by NK.
  • Learn to co-design Experience Maps with your activity pairs.
  • Learn how to use video to optimize your UX.
  • Streamline your team-work by reviewing your experience journey with video.
  • Learn how to build relationships with your audiences with conversation design.
  • Learn how to collaborate with your team in Miro.

Level-up your experience design.

  • Humanize your software design.
  • Turn negative emotions into positive experiences.
  • Optimize your traction and retention.
  • Maximize collaboration with your customers and partners with pre-prototyping.

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Step 1. Do the conversational brand checklist.

This checklist will run you through a set of questions which give a clear indication if your company would benefit from a conversational brand.

THE STELLAR UX APPROACH

The hunt for micro-frustrations. Use Stellar UX to finally assess your whole experience journey.

Step 1. Where are you now?

We record your main task-completion as experience review in video.

This will expose emotions and micro-frustrations in your software. 

This video is in itself not so exciting, but it is a goldmine for attention and action points.

We will use this video to extract your experience journey.

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Example of an Experience review in video.

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A part of an Experience journey extraction. (Example)

Step 2. Extract your experience journey.

By listening to the commentary in the video we can extract the needs, wishes and frustrations like no other method can.  

We can also extract the exact flow of the chosen task-completion.

This gives us the content we need to extract your activity pairs. 

Extraction starts 2m25.

Step 3. Extract your activity pairs

We use the spreadsheet in the previous step to extract our activity pairs.

Assess activity pairs and on human centricity and adjust where needed.


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Index your activity pairs.

Step 4. Where do you want to go?

Co-design your first experience map with your activity pairs.

By combining the right questions with your activity pairs and domain information you can make your domain information actionable.

A unique method to combine designers and non-designers in value creation.

Combine application , education, your brand into your Brand Assistant.

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Design your experience map with your Domain Specific Language and human activity pairs.



Soon

Step 3. Design with Data & Emotion.

Onboard the user, all steps are saved automatically. Smart combination of questions and interactive answers pushes the user forward.

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Step 5. Write your first Experience Story

Choose a chapter in your experience map and write an experience story that uses the engagement formula.

Designing with data will show the true power of conversation design.

Step 6. Build an interactive prototype.

Now it is time to see the result in actions. In advanced prototyping software we make a demo of our experience story.

You can imagine that creating scripts instead of pages gives us a lot of creative freedom.

Permissioned Data opens up a new world to testing and service design.

Creating scripts to do acquisition is one simple example.

Compounding your effort and insights in the digital space will make your assistant more valuable over time.

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Step 7. Create your network map.

Conversation Design is based on network thinking and on-line co-creation. We design for experience gaps.

This will enable us to design fluid, seamless and frictionless experiences between the actors in your network. 

“A void in communication fills itself with negativity”.

REMOVE MICRO-FRUSTRATIONS


INSIGHT
Micro-frustrations are the #1 traction killer.
Assess your micro-frustrations and streamline your experience design today.

Our gut feelings drive our actions.
BOOK YOUR REVIEW

CLOSE EXPERIENCE GAPS


INSIGHT
Emotions trigger actions.
Assess how your current offering resonates with an UX-expert.

Turn negative emotions into Positive experiences.
BOOK YOUR REVIEW

REAL-TIME MEDIA


INSIGHT
Video captures emotions best.
Only video can capture emotions across different digital touch points.

Learn how to use real-time media in your experience design.
BOOK YOUR REVIEW

Become a Conversational Brand.

Join the conversation today and research conversation design together.

Level Price  
Stellar UX Online membership Free Select

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NEXT COURSE / STARTS SEPTEMBER

How to turn your page based application into a conversational assistant.

Define your Brand Assistant

Book the workshop today!

Experience Review in video

First experience out loud video is always free. Experience Journey Assessment by proposal or hourly fee.

The top micro-frustrations


1. Annoyance
2. Frustration
3. Confusion
4. Overwhelm
5. Doubt
6. Reluctance
7. Regret
8. Dissatisfaction
9. Guilt Micro-frustrations are traction-killers.

Optimize your experience design

Turn negative emotions into positive experiences!