1 – Design conversational scripts instead of pages. 70% of the world is immersed in chat every single day. Yet, we still seem to design in pages. Let’s evolve and
Conversational Design (CD) might be the best way to engage with your employees, partners and customers. I argue that we are currently designing applications that are harsh, abstract, and serve
I believe that we can be smarter about customer acquisition and retention as we adopt Privacy by default. We need to humanize our software and become hospitable in the digital